The Cattery's Standard™
Answers to Frequently-Asked
page, we've tried to anticipate your questions and give you good
answers that will help you understand TCS .NET more
completely. Please read on for these answers:
Q: Is my data safe?
A: Yes. Our web
servers are in a state-of-the-art data center, complete with redundant systems,
daily backups and secured premises.
Q: Can other people see or change my Private
A: No. The only things shared are animal
name, breed, gender, color, primary registration, dates of birth and
death, and owner. Your private comments and all history (eg
medical, heats, litters, etc.) are hidden from view of all
people but you. If you entered the animal, nobody but you or a
Breed Co-Ordinator may change its information.
Q: What is a Breed Co-Ordinator?
A: A Breed Co-Ordinator is a person, well-versed in his or her
breed, who has taken responsibility to keep that breed's records
accurate. BC's are usually our customers who have volunteered
to this task in exchange for free usage of the program. Each
breed has only one co-ordinator.
Q: Can I contact my Breed's Co-Ordinator in order to
discuss something inaccurate I've found in TCS .NET?
Yes. There is a "Contact Co-Ordinator" button on the Animal
Information window. This sends an email message to the
co-ordinator and to our database management department.
Q: What if I need records for more than one
breed? Is that an extra cost?
A: No. You can store as
many breeds as you desire in TCS .NET, and access the libraries for
them all, at no extra charge
How often are your breed libraries updated?
A: Continuously as our customers add
and change records in the database - Instantly! We also import
the data from other places, such as the OFA
Q: Will you sell a
copy of a breed's database to me so I can use it on my PC
A: Sorry, we will not. Although the data
is uncopyrightable fact, we don't sell the data since we did not
gather all of it ourselves.
Q: How do I add a dog in your database as an ancestor
of one of my dogs?
A: Simply use the look up window to
locate the Sire or Dam. You will get all records for your
Q: How many servers are used to run TCS .NET?
What are their exact configurations? What security protocols
do you have in place?
A: At this time there are 11
servers that make TCS .NET happen. We will not disclose their
security configurations or additional security hardware in order to
protect the integrity of the program. We will say that we use
Microsoft Windows 2000 Server and Advanced Servers, with all
security patches applied.
Q: If I have an older version of The Cattery's
Standard, Can I get my data into TCS .NET?
Certainly. We have a dedicated import server running 24 x 7 to
process import orders as they are received.
Q: How many of your huge database are of my
A: See for yourself by clicking here for the latest counts updated in
real time. We easily have the largest database available
Q: What do I need to run TCS .NET on my
A: You've got it now! All you need is a
See a Macintosh-based features tour
by clicking here.
Q: Are you dropping your other
A: No. Our Windows programs
remain for sale and are fully covered by support. We are not
dropping anything from our product lineup.
Q: I have Pedcasso™ and I want to put my custom
layouts into TCS .NET. Can you do that?
Yes. Right now Product Support needs to add it to your
profile. However, in early 2007, Pedcasso .NET will release
and you will be able to do it all directly.
Q: Does TCS .NET make NETigree®
A: Not yet. We hope
to have NETigree® .NET finalized and available as an option
Q: If my friend has a database from another pedigree
program, can I import it here?
A: Yes, if the program supports our BXF™
data import/export language. If not, we have programs that can
convert almost anything into BXF, free of charge.
Q: What if I am a linechaser? Can I share data
with my friends?
A: Absolutely! Any TCS .NET user
can permit any number of other TCS .NET users to access his or her database.
You can also drop that permission at any time with immediate
Q: How do I restore from your backups if my PC
A: You don't need to. We store nothing on
your PC. It's all here in a secured environment. You can use any PC as a
backup and continue work with no need for recovery
Q: How do I
move my data back and forth between my laptop and my work PC and my
A: You don't! Use any one to get to
TCS .NET at any time, and always have the latest data where you're
Q: What happens if your server
A: Everything has a backup. Every server
has more than one CPU, RAID fault-tolerant disk arrays and multiple
network connections. The critical ones even have multiple
power supplies! So a crash is highly unlikely. But,
let's say that we have a crashed server. We have hot "buddy"
servers ready to pick up, usually without you even
Q: Won't it be slow, since we share servers over the
Internet? Won't the servers become swamped or the Internet
A: We have our database on a huge
4-processor server with gigabytes of RAM, and we have multiple
servers, each with multiple CPU's and network links, to handle
that. Our new hosting center meets the Net with multiple T-3 connections
with failover. We personally have counted a capacity of
over 1100 transactions per second on Internet-hosted stress
tests. In English, we can have 20,000 people on at the same
time and offer lightning fast response time. This web page is
part of TCS .NET and has programming in it to fetch the latest
animal count. Was this page fast? That is how fast TCS .NET usually
It is true that people with DSL, wireless, cable
modem or commercial-grade connectivity will experience speedier
access. As these technologies become pervasive, TCS .NET will
usually outperform many Windows
Q: What will upgrades cost? How often will you
A: Your upgrades are included in your
price. So they are no-charge! Upgrades will be
"slipstreamed" into TCS .NET as we develop them. Many will be
free upgrades, but we reserve the right to make major new feature
sets into options. However, nothing that is included today
will ever be an option in the future.
Q: Will you have group discounts?
for clubs and linechasers, or any other group of 5 or more people
signing up at once. Contact our main office at 800-746-9364
(815-806-2130 outside USA) and Press 1 for Sales and Customer
Service. We'll get you a discount plan.
Click the icon above to immediately sign up for TBS
The Cattery's Standard™ .NET is governed by the software license
agreement and our web site usage agreement, Using this site to
navigate beyond this page constitutes your complete acceptance of
the web site usage agreement, and signing up to use TCS .NET
constitutes your complete acceptance of the software license
agreement. This site and all of its elements are Copyright ©
2003 by Chimera Holdings, Ltd.; and Man's Best Friend Software, Inc,
pursuant to a license agreement.
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